Pterion · Canada
Pterion builds what a clinic runs on: a website built to the College’s advertising rules, software and automation around the systems you cannot change, and the clinical governance and compliance paperwork behind them. For medical, dental and aesthetic clinics in Canada.
Assess Design Build Operate
What a clinic owner is usually calling about. Some of it is urgent; most is not. Each is work we did in our own clinics before we offered it to anyone else.
“You are thinking of offering sedation or anesthesia in your own premises.”
An out-of-hospital premises is a standard to be built to, not a form to be filled. We set the premises up to it from the start: the medical director’s duties, the equipment and drug logs, the records and the quality-assurance programme. If an inspection date is already on the calendar, we work back from it instead.
OHPIP“You want to offer sedation in the office.”
A facility permit is a file of signed documents before it is a certificate on the wall. We prepare the application file with you, and the protocols, equipment records and credentialing the inspector reads.
Facility permit“The anesthetic record is still written by hand after the case.”
We wire the monitors in each room to the record, on a network with no route out, so the chart is written as the case runs and the physician signs what happened.
Anesthesia charting“The front desk types every patient three times.”
Registration that happens once, a rota built against your own rules, and a balance question the desk can answer without a spreadsheet.
Operations“Your EMR has no API and the portal keeps changing.”
We automate around systems that cannot be changed: software that types what staff verify, and a maintainer who is still here when the portal updates.
Automation“You want AI in the office and nobody will tell you what is allowed.”
PHIPA decides where patient data may go; the College decides who is responsible for the note. We automate the typing and sorting first, add AI where it earns its place, and keep the data where the law says it stays.
AI · Automation“A laptop went missing, or an email went to the wrong patient.”
PHIPA asks the clinic to protect patient information, tell the patient when it is lost or used without authority, and report to the Commissioner where the rules require. We set up the safeguards before that day, and write the plan for the day itself.
Privacy · Security“Your website names a treatment you are not allowed to advertise.”
A publish step that refuses the word, so marketing can write freely and the gate catches what slips.
Websites“You want a website that reaches more patients, or you are ready to advertise.”
Public or private services, the rules differ and so does the site. We build one that brings the right enquiries in, says only what the College and Health Canada allow, and keeps saying it as the marketing changes.
Websites“Your website looks fine and does nothing.”
A website that only looks good is a poster. Ours are built to the brand and wired to the clinic: bookings, reminders, enquiries and recall flow into the systems you already run.
Websites“The software you need does not exist for a clinic like yours.”
Registration, scheduling, lead tracking, charting: built for one clinic, around the systems it cannot change, with us still here to run it.
Software“You lose enquiries you never see again.”
A lead system built for the clinic tracks every private-pay enquiry from first call to booking: who called, what they were told, when to follow up, and whether they consented to hear from you. It follows up the ones that go quiet, invites the review where the rules allow it, and shows which channel is paying for itself.
Operations“You cannot see where the money goes.”
The clinic already produces the data — visits, no-shows, revenue by service, lead sources. We collect it from where it lives and put it on one screen, so the next dollar goes where it is needed.
Operations“You just need to talk it through with someone who has done it.”
Should you spend more on advertising, hire, change payroll tools, fix patient flow, tighten the front desk, or leave it alone? We have run the desk and made those calls with our own money. The first meeting is half an hour, costs nothing, and ends with a short note of what we would do, in order, and what we would not.
Start with a meeting01 parietal · 02 temporal · 03 sphenoid · 04 frontal
Directorship support, directives, protocols, incident review
Supervision that exists on paper as well as in principle: signed, current directives; protocols the staff follow; credentialing you can open during an inspection; a written review when something goes wrong.
Physician-ledFlow, scheduling, staffing, revenue, overhead
Fewer minutes per visit, fewer people per task, and every dollar counted once — measured at the desk, not asserted in a deck.
Front deskWebsites, custom software, data, security
Software fitted to the clinic’s own workflow and rules — including the rules it is not allowed to break — built by people who will still be here when the portal changes.
BuildOHPIP, facility permits, policies, QA, PHIPA privacy, AODA
The inspector, the regulator, and the privacy commissioner each have a list. We keep the clinic ahead of all three, in writing, before they ask.
CPSO · RCDSOCompliance comes last on purpose. It is the capability a marketing firm cannot copy, and the reason a clinic owner returns the call. Clinical is the patient’s side of the same line.
Systems delivered in our own clinics, described without names and without invented numbers. Three of them:
Strong.
On the side of the skull, four bones meet at one point — frontal, parietal, temporal, sphenoid — and the vault holds. That point is the pterion. Clinical governance, operations, technology and compliance meet the same way in a clinic.
Move one structure and the meeting fails. The junction is the thinnest point on the skull; it holds only while all four are in place.
In balance.
Four structures. One meeting. It holds when all four are in place — and keeping them there is the whole of the work.
We have run the front desk we are selling the fix for.
Being a clinician is hard enough. Running the business around it is not taught in professional school, and the field is corporatizing around the owners who learned it the hard way.
We exist to help clinician-owned clinics stay independent and succeed: to make the operation efficient, to teach what we had to learn ourselves, and to give owners back the part of the work they love.
No obligation · a meeting about the problem and what can be done about it · every scope quoted on its own